16, rue Anatole Moussu
78490 Méré, France

BTL DIFFUSION SARL company, with registered capital of 7500 euros Registered in the VERSAILLES Register of Businesses under number 480 025 485 RCS VERSAILLES, TVA FR14480025485

Telephone number : +33 (0) 180091100

E-mail address :

These terms and conditions together with our Privacy Policy and Terms of Website Use apply between you, the User of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and BTL DIFFUSION, the owner and operator of this Website. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

We may amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.


Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.


Your personal data are required to process your order and to communicate with each other. The recipient of the data is BTL DIFFUSION / Little Big Friends but may be given to our partners, especially to carriers.  

You have the right to access, modify, rectify and refuse access to the information regarding your personal data in conformity with French Law relative to digital information dated Jan 6 1978 modified on august 6 2004.

If you wish to exercise this right and obtain information about yourself, please contact:

BTL DIFFUSION / Little Big Friends
Service Communication
16, rue Anatole Moussu
78490 Méré
Tel. : 01 80 09 11 00
E-mail :

Terms of Sales

  1. Overview

Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site. You should print a copy of these Terms or save them to your computer for future reference.

It is hereby specified that the present conditions exclusively govern the online sales of the website registered at the RCS of Versailles under number 480025485, whose registered office is located at 16, rue Anatole Moussu 78490 MERE, France. These conditions apply to the exclusion of all other conditions, in particular those in force on other sites or in the stores of our resellers. This website is intended only for consumers wishing to order Little Big Friends products online for delivery in mainland United Kingdom. Little Big Friends does not accept deliverable orders outside of the United Kingdom. The conditions under which the Products on this Website are offered for sale are set out below.

By checking the box “I have read and I accept” the order form, then by sending the order, you agree to be bound by these conditions. Little Big Friends reserves the right to change these conditions at any time without notice. However, the change will not affect orders placed before the posting of the changed terms on the website.

We invite you to keep these General Conditions of Sale, especially by physically printing them.

  1. Orders

2.1. In order to place an order, you must be able to be contacted by phone and have a valid e-mail address. You must then follow the steps outlined below:


  • Add one or more product (s) available on the site into your CART
  • Create or login to your Little Big Friends account with your username and password
  • Choose a delivery method
  • Specify your shipping and billing address or check your details if you already have an account
  • Check your order
  • Read and accept these terms and conditions
  • Select a payment method and enter your debit or credit card details
  • Validate the payment by clicking on the “PLACE ORDER” tab


2.2. When you place an order, Little Big Friends assigns you a web order number. You will receive an order confirmation by email.

2.3. By placing an order, you propose to buy from us the products you have selected. Little Big Friends strives to provide you with the products mentioned in your order, however it may happen that a product is no longer available after sending your order. In this case, Little Big Friends will try to contact you by e-mail, phone, or mail as soon as possible.

2.4. After order is placed by you it cannot be canceled. However, you can make use of your right of cancelation described in Article 6 of these Terms of Sales, in order to return your Products and get a refund.

2.5. Please note that the display of colors, designs or Products on a screen may differ from the actual appearance or size of the Products offered on the Website.

2.6. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer’s display of the colors accurately reflect the color of the Products. Your Products may vary slightly from those images.

2.7.             Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have some tolerance.

2.8.              The packaging of the Products may vary from that shown on images on our site.

2.4              All Products should be used in accordance with the user instructions.


  1. Price

3.1. All prices are in British pound the prices applied are those published on the website at the time you place an order. The prices published on the website include VAT and Eco-participation but do not include shipping costs.

3.2. It is not possible to make intra-community or international purchases through the website.

3.3. Shipping costs are, if applicable, at your expense as indicated on your invoice.



  1. Payment of ordered Products

4.1. You may pay for your ordered Products using a debit card or credit card. We accept the following cards:

  • Visa Card
  • MasterCard
  • American Express

These payments will be made on a secure platform.

4.2. Payments are made in British pound.



4.3. If you pay by credit card, you must provide all the information about it when you place an order. Little Big Friends will not provide you with the products or offer services until your bank has authorized credit card payment for the products. If Little Big Friends does not obtain this authorization, you will be informed. Little Big Friends reserves the right to verify the identity of the holder of the credit card by claiming the appropriate documents.


  1. Delivery of Products

5.1. Orders placed on can only be delivered in the United Kingdom. Little Big Friends don’t deliver outside the United Kingdom and in Jersey. Please note Little Big Friends cannot guarantee specific delivery dates for deliveries outside mainland UK.

Little Big Friends will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Little Big Friends are best estimates only and Little Big Friends shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event any of the Products ordered is out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by Little Big Friends. 

5.2. In case of late delivery, we will offer you by mail a new delivery date. In any event, in the event that Little Big Friends does not respect the indicated deadline, or in the absence of a specified deadline, deliver the product within more than 30 days after receipt of the order confirmation, you have the possibility of cancel your order by contacting customer service. Little Big Friends then agrees to refund all amounts paid no later than 14 days after the termination of the contract.

If you received the product after your cancellation, we will proceed to the refund of the product, the delivery costs and the expenses of return, to reception of this one by our care, complete and in its state of origin, at the latest in 14 days after the receipt of the Product by Little Big Friends.


5.3. The ownership and the risk of loss related to your products are transmitted to you at the moment of their delivery.


5.4. Delivery of the Products to the carrier, Little Big Friends will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the order form.

Little Big Friends can not be responsible for delay or absence of delivery due exclusively to the unavailability of the customer after several proposals for appointments by the carrier.

Remember to indicate all the information needed to deliver the product to the delivery address entered (building number, staircase, codes, etc.).

Estimated delivery

5.5. Our estimated delivery is 5 working days, We will e-mail you once your purchase has been prepared and left our warehouse.

Little Big Friends cannot be held responsible for delays in customs clearance which may incur storage or other charges outside our control. Little Big Friends cannot be held responsible should local customs authorities wish to confiscate any particular item or charge any import duty. If our shipping agent is unable to contact the recipient to arrange delivery, the card which was used for ordering will be charged for all charges accrued from holding the goods.


  1. Return Policy

6.1. Conditions of return

6.1.1. You have a right of returning the products you purchased for a period of 14 calendar days from receipt of the product. If the deadline expires on a Saturday, Sunday or holiday, it is extended until the next business day.

In case of purchase of several products delivered separately, your right of return will expire 14 days after delivery of the last product purchased.

In order to exercise your right of return, you must inform Little Big Friends by any unambiguous means.

We invite you to use your right of return by:

  • Contacting Little Big Friends customer service via our contact form. We will send you an acknowledgment of receipt once your return request has been received.

6.1.2. The products must be returned in their original condition and complete (packaging, accessories, instructions …) allowing their reselling in new condition, and accompanied by a copy of the purchase invoice for optimized management. Little Big Friends reserves the right not to take back incomplete products or rendered unfit for reselling in the state (due to damage, dirt, alterations, etc.).

You have a period of 14 days following exercise of your right to return the Product (s). We invite you to consult the free return procedure described in article 8 of these terms of sale.

6.2. Effects of the return

If you choose to return, Little Big Friends will reimburse you for all payments made, including delivery charges (except for additional costs related to the choice of a delivery type other than standard delivery), within a maximum of 14 days from the receipt of products by Little Big Friends.

The costs of returning the products remain your responsibility.

The refund will be made according to the same method of payment used during your purchase, unless you wish otherwise; in any case, no fee will result from this refund.

  1. Non-conforming or defective product

If a Product was provided in error, if it is incomplete or defective, and you wish to obtain a refund, replacement or repair in accordance with Article 8 below, please send an email via the contact form of the website. If the product is replaced or repaired, in accordance with Articles 7.1 and 7.2 below, no transportation costs are due.


In accordance with articles L217-4 and following of the French Consumer Code, you benefit from the provisions of the legal guarantee of conformity, valid for 24 months from receipt of the Product.

Article L217-4 Consumer Code (France)

The seller delivers a good that complies with the contract and responds to the lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility.

Article L217-5 Consumer Code (France)

The goods are is in accordance with the contract:

1 ° If it is fit for the customary use of a similar good and, where applicable:

  • if it corresponds to the description given by the seller and possesses the qualities that he has presented to the buyer in the form of a sample or a model;
  • if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;


2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller and that the latter has accepted.

Article L217-7 Consumer Code (France)

The defects of conformity which appear within twenty-four months from the delivery of the good are presumed to exist at the time of the delivery, unless proven otherwise.

For used second-hand goods, this period is fixed at six months.

The seller can revoke this presumption if it is not compatible with the nature of the good or the lack of conformity invoked.

Article L217-8 Consumer Code (France)

The buyer is entitled to demand the conformity of the goods to the contract. However, he can not challenge compliance by invoking a defect he knew or could not ignore when he engage in the contract with seller. The same is true when the defect has its origin in the materials it has provided itself.

Article L217-9 Consumer Code (France)

In case of lack of conformity, the buyer chooses between repair and replacement of the goods.

However, the seller may not proceed according to the choice of the buyer if this choice entails a cost obviously disproportionate with respect to the other modality, taking into account the value of the good or the importance of the defect. He is then obliged to proceed, unless it is impossible, according to the method not chosen by the buyer.


Article L217-10 Consumer Code (France)

If the repair and replacement of the product are impossible, the buyer can return the product and get the price back or keep the property and get a part of the price.

The same faculty is open to him:

  • 1 ° If the solution requested, proposed or agreed pursuant to Article L. 217-9 can not be implemented within one month of the claim of the buyer;
  • 2 ° Or if this solution cannot be without major inconvenience for him taking into account the nature of the good and the use that it seeks.


The resolution of the sale can not however be pronounced if the lack of conformity is minor.



In application of articles 1641 and following of the French civil code, you also benefit from the legal guarantee of latent defects. Only Products justifying a hidden defect will be able to be returned under this reason.

According to this article, if you believe that the Product suffers from a hidden defect, you must provide proof. Thus, you must request an expertise of the Product from a mandated expert so that it certifies the hidden defect.

If the expertise confirms that there is a hidden defect, the authentic document must be sent to our customer service as soon as possible. Upon receipt of the document, a return agreement number and the procedure to follow to return your Product will be communicated by our customer service. The costs of returning your Product are at our expense. Acceptance of your return will be done after finding the defect hidden by our services. Once your return accepted by our services, your Product will be refunded at the purchase price. Subject to hidden defects, the expert fees you have incurred may be reimbursed by us on presentation of the invoice corresponding to these costs.

Article L217-4 Consumer Code (France)

The seller delivers a product that complies with the contract and responds to the lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it has been charged to it by the contract or has been carried out under its responsibility.

Article L217-5 Consumer Code (France)

The product is in accordance with the contract:

1 ° If it is fit for the customary use of a similar good and, where applicable:

  • if it corresponds to the description given by the seller and possesses the qualities that he has presented to the buyer in the form of a sample or a model;
  • if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;


2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, made known to the seller and that the latter has accepted.

Article 1641 French Civil Code

The seller is bound by the guarantee by reason of the hidden defects of the product sold which renders it unsuitable for the use for which it is intended, or which diminish the use so much that the buyer would not have acquired it, or would have given a lower price, had he known them.


Article 1642 French Civil Code

The seller is not liable for obvious defects and which the buyer has been able to convince himself.

Article 1642-1 French Civil Code

The seller of a building to be constructed can not be unloaded, neither before the reception of the works, nor before the expiration of a period of one month after the taking possession by the purchaser, of the defects of construction or the defects of compliance then apparent.

There will be no need to cancel the contract or reduce the price if the seller is obliged to repair.

Article 1643 French Civil Code

He is liable for hidden defects, even though he would not have known them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.

Article 1644 French Civil Code

In the case of items 1641 and 1643, the buyer has the choice to return the thing and get the price back, or keep the thing and get a part of the price.

Article 1645 French Civil Code

If the seller knew the defects of the thing, he is held, in addition to the return of the price he has received, all damages and interest to the buyer.

Article 1646 French Civil Code

If the seller was unaware of the defects of the thing, he will be held only to the restitution of the price, and to refund to the purchaser the expenses occasioned by the sale.

Article 1647 French Civil Code

If the thing that had defects has perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the restitution of the price and other compensation explained in the two previous articles. But the accidental loss will be on the charge of the buyer.

Article 1648 French Civil Code

The action resulting from the latent defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by article 1642-1, the action must be brought, on pain of foreclosure, within one year from the date on which the seller may be discharged from apparent defects or defects of conformity.


7.3. Warranty

During the first two years, your product is covered by the legal warranty of 2 years, which applies upon presentation of proof of purchase, without prior registration.

7.3.2. What is covered by the warranty

The warranty applies subject to use in accordance with the instructions, electronic or electrical malfunctions, and defective parts.

7.3.3. What is not covered by the warranty

The warranty does not cover consumables (pacifiers, teats, brushes, batteries ..). It does not cover damage caused by improper use of equipment, poor maintenance, or breakage, damage resulting from an accident or a fall, aesthetic alterations of internal and external surfaces that do not interfere with the use the product (stains, scratches, scratches, discoloration, screen printing)

The warranty does not cover normal wear and tear, such as normal wear and tear on textiles (regular wear, discoloration, tears, holes), seams, zippers. The guarantee also excludes loss, theft, or any alterations related to an external event.

Under this warranty Little Big Friends offers the repair of the item or the replacement of the product if the defects are irreparable.

In order to ensure the constant satisfaction of our customers, Little Big Friends ensures a frequent renewal of its ranges, In the hypothesis where would not be able to replace the article by the same model, we reserve the possibility to offer you a similar product and / or with equivalent technical characteristic. If a change of range is necessary, the exchange will be against a product of value equivalent to the purchase price. Under no circumstances can the guarantee authorize you to request the refund of the defective product.

Any request for coverage of the Guarantee may be subject to a physical inspection of the product.



  1. Terms of Return of Products

8.1. To return a Product as part of the Return Policy and obtain a refund or exchange, in accordance with the conditions of articles 6 above, you must:

  1. Contact the Little Big Friends customer service department by email by going to the contact form on the website, in order to organize the return of your product.
  2. Little Big Friends will send you your return label to slip into the package
  3. The choice of carrier and the costs are your responsibility
  4. Once the product is received at Little Big Friends, you will be notified, and the refund will be confirmed.

8.2. To return a defective Product and obtain a refund, exchange or repair, in accordance with the conditions of articles 7 above, you must:

  1. Contact the Little Big Friends customer service department by email by going to the contact form on the website, in order to organize the return of your product.
  2. Little Big Friends will organize the removal of the Product by the carrier of its choice. You will be given transport labels. You will then have to agree to pick up the package.
  3. Before depositing a Product, please check that you have:
  • obtained and affixed the transport label,
  • includes all accessories, warranties provided and any other accompanying documentation, unless otherwise indicated,
  • delivered the Product in the original packaging,
  • sealed the package carefully, then packaged in a suitable packaging
  1. Compliance with this procedure ensures that the Products arrive at the correct destination, in good condition and within a reasonable time.


  1. Liability of Little Big Friends

9.1. These conditions outline the full extent of our obligations and responsibilities with respect to the provision of the Products (and the provision of assistance and warranty services) and the provision of any service.

9.2. Except as described in Section 7 above, there are no warranties, conditions or other terms binding upon Little Big Friends with respect to the supply of the Products or the provision of Services, except of what is expressly stated in the contract.

9.3. Any warranties, conditions or other terms arising out of or relating to the supply of the Products and / or the provision of services, which may otherwise be implied in the contract or incorporated in the contract by law, customary law, applicable laws in the country where you have purchased the Products or Services or otherwise (including, but not limited to, any implied term of quality, fitness for purpose, due diligence and skill) is expressly excluded herein from any the measure authorized by law. In particular, it will not be Little Big Friends’s responsibility to ensure that the Products are suitable for the use you reserve for them and that Little Big Friends can not reasonably have considered.


9.4. No clause in the contract will limit or exclude our liability in the event of:

  1. death or injury caused by our negligence
  2. fraud
  3. any breach of the implied obligations of applicable (FRENCH) national laws applicable to the ownership or
  4. any liability that cannot be excluded by the (FRENCH) law.




9.6. This does not affect your legal rights as a consumer, nor your right to return the Products under Articles 8 and 9 above. Return to the top of the page


  1. Contact Little Big Friends Online Shop

You can contact Little Big Friends Online Shop:


  1. Export control

11.1. You acknowledge that transactions conducted by Little Big Friends may be the subject of certain laws and regulations – including the United Nations, European or US – relating to export controls that prohibit the export or transit of certain Products and certain technologies to certain countries (the “Export Control”). Any obligation of Little Big Friends, whatever its nature and scope, related to the export, re-export or transfer of Products or the provision of services relating to assistance, training, investment, financial assistance, financing or brokerage will be obligatorily – and in all its aspects – governed by the Export Control and, as the case may be, any obtaining of authorization necessary for the supply or delivery beyond product and technology borders by persons under the authority of the Export Control Authority.


11.2. You warrant that, for any Product supplied to you, you will comply fully with the restrictions imposed by the Export Control or (if applicable) with the necessary authorizations for the export of this Product and its transfer. You agree to the responsibility of enforcing by any third party to whom a Product is exported or transferred any restrictions arising from Export Control. You will take reasonable steps and actions to ensure that no end user contravenes Export Control. You will indemnify Little Big Friends against all damages, whether direct or indirect – whatever its nature -, costs (including legal fees) and other liability resulting from an infringement or non-compliance with the provisions of this article. 11.


  1. Data protection

12.1. You can access the details of your transactions if you are a registered customer. Enter the web order number to check the status of your order and its contents.

12.2. By placing an order, you understand and agree that Little Big Friends may store, process and use the personal data collected on your order form in order to process your order. This personal data will be processed in accordance with the Little Big Friends Privacy policy, which you can view by clicking on the ” legal Informations” button located at the bottom of this website. If you wish to access stored personal data, if you want to make changes to it or if you do not wish to receive information from Little Big Friends, please follow the updating procedure as described in the Little Big Friends privacy statement.


  1. Disposal

Since November 2006, Waste Electrical and Electronic Equipment (WEEE) should no longer be thrown in the trash. All appliances powered by mains, battery or storage battery must be cleaned and recycled. To respect this good eco-citizen practice: thank you to deposit it in waste.


  1. Circumstances beyond the reasonable control of Little Big Friends

Little Big Friends will strive to meet its obligations under its contract. Nevertheless, Little Big Friends can not be held responsible for any delay or failure to respect them if this delay or failure results from circumstances beyond its reasonable control. In the event of a delay, Little Big Friends will respect its obligations as quickly as possible.


  1. General

15.1. Neither the failure of Little Big Friends to enforce any condition of the contract, nor yours, constitutes an abandonment of said condition. Such a breach can in no way affect the right to implement the condition at a later date.

15.2. The unenforceability or nullity of any provision of the contract shall not affect the enforceability and validity of the remaining provisions.


  1. Mediation and jurisdiction in case of dispute

16.1. In case of dispute or claim, you must first contact Little Big Friends for an amicable solution. Failing this, you can initiate a procedure before the jurisdiction of your choice on the French territory. French law is applicable. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is explicitly excluded.

16.2. You also have the right, in accordance with articles L.151-1 and R.152-1 and following of the French Consumer Code, to make a free use of a consumer mediator for the purpose of resolving a dispute or a dispute. claim. However, you must justify having previously informed Little Big Friends, in writing, of your claim and have attempted to resolve the dispute amicably. Any complaint whose treatment by Little Big Friends is still in progress does not allow the use of mediation.

Private data

Protection of private life


* Little Big Friends is committed to protecting the privacy of the people using its website and the confidentiality of the personal information provided.

Data is collected by BTL DIFFUSION / Little Big Friends

16 Anatole Moussu Street

78490 Méré France

SARL with capital of 7500 euros

VAT identification number: FR14480025485


Telephone number: 0180091100

Email address:


The personal information that you transmit to us in connection with the implementation of the guarantee or a service order, is used in order to ensure the good treatment of your file.

Little Big Friends also reserves the right to use this data in order to build a client file for which it is the sole recipient.


In accordance with Article 34 of the French Data Protection Act of 6 January 1978, you have the right to access, modify, rectify and delete data concerning you. To exercise this right, send by mail to:

Little Big Friends – Customer Relations

16 Anatole Moussu Street

78490 Méré


OR by e-mail  or by using the online form located in the «CONTACT» section.



The details of your credit card are encrypted using SSL (Secure Socket Layer) and never transit unencrypted over the network.

Payment is made directly to the bank. Little Big Friends has no access to these details and does not keep them on its servers. That’s why they are asked for each new transaction on our site.



Our site uses computer applications from third parties such as * Facebook, * Twitter, * Pinterest, * Instagram, * Youtube *, which allow the user to share content from our site with other people or to make known to these other people his opinion regarding a content of our site. When the customer consults a page of the site containing such an icon, his browser establishes a direct connection with the servers of the social network. If it is connected to the social network during its navigation, the application buttons allow to link the pages consulted to its user account. If he interacts by means of plug-ins, for example by clicking on the “Share” button or leaving a comment, the corresponding information will be transmitted to the social network and published on his account. If the customer does not want the social network to link the information collected via Little Big Friends to their user account, they must disconnect from the social network before visiting the Little Big Friends website. We invite you to consult the privacy policies of these social networks to learn the purpose of use, including advertising, navigation information they can collect through these application buttons.

Privacy policy


Customer: any professional or natural person capable within the meaning of articles 1123 and following of the French Civil Code, or legal person, who visits the Site subject of these general conditions.

Benefits, features and Services:  makes available to Customers:

Content: All the constituent elements of the information present on the website, in particular texts – images – videos.

Customer Information: Hereinafter referred to as “Information (s)” which correspond to all of the personal data that may be held by for the management of your account, the management of the customer relations and for the purpose of analyzes and statistics.

User: Internet user connecting, using website.

Personal information: “Information that allows, in any form whatsoever, directly or not, the identification of natural persons to which they apply” (Article 4 of French Law No. 78-17 of 6 January 1978).

The terms “personal data”, “data subject”, “subcontractor” and “sensitive data” have the meaning defined by the French General Data Protection Regulation (GDPR: No. 2016-679)


  1. Presentation of the website.

Under Article 6 of French Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, it is specified to users of the website the identity of the various stakeholders as part of its implementation and monitoring:

Owner: SARL BTL DIFFUSION Share capital of 7500 € VAT number: FR14480025485 – 16 rue Anatole Moussu

Publication Manager: Laurent Bénichou –

The publication manager is a natural person or a legal person.

Webmaster: Mobyclic –

Host: Online SAS

Data Protection Officer: Laurent Bénichou –

This model of legal mentions is offered by Generator of legal mentions for website

  1. General conditions of use of the site and services offered.

The website constitutes intellectual works protected by the provisions of the French Code of the Intellectual Property and the applicable International Regulations. The Customer may not in any way reuse, assign or exploit for his own account all or part of the elements or works of the website.

Use of website implies full and complete acceptance of the terms and conditions described below. These conditions of use may be modified or supplemented at any time, users of the website are invited to consult them regularly.

This website is normally accessible to users at any time. An interruption due to technical maintenance may however be decided by who will then do its best to communicate to users before the dates and times of the intervention. The website is updated regularly by  responsible. In the same way, the legal notices can be modified at any time: they nevertheless impose themselves on the user who is invited to refer to them as often as possible in order to become acquainted with them.

  1. Description of the services provided.

The purpose of the website is to provide information on all the activities of the company. strives to provide as accurate information as possible on However, it can not be held responsible for oversights, inaccuracies and deficiencies in the update, whether by him or the third party partners who provide this information.

All information listed on the website given for information only, and are subject to change. In addition, the information on is not exhaustive. They are given subject to modifications having been made since they went on line.

  1. Contractual limitations on the technical data.

The site uses JavaScript technology. The website can not be held responsible for material damage related to the use of the website. In addition, the user of the website agrees to access the site using recent equipment, not containing any viruses and with a browser of last generation updated The website is hosted by a provider on the territory of the European Union in accordance with the provisions of the General Regulation on Data Protection (RGPD: n ° 2016-679)

The objective is to provide a service that ensures the best accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, to improve its infrastructures, to fail its infrastructures or if the Services and Services generate deemed traffic. unnatural. and the host can not be held responsible in case of malfunction of the Internet, telephone lines or hardware and telephony related to the congestion of the network preventing access to the server.

  1. Intellectual property and counterfeits. owns the intellectual property rights and owns the rights to use all the elements available on the website, including text, images, graphics, logos, videos, icons and sounds . Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or the process used, is prohibited without the prior written consent of:

Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 and following of the French Code of Intellectual Property.

  1. Limitations of liability. acts as the publisher of the site.  is responsible for the quality and veracity of the Content it publishes. can not be held liable for direct or indirect damage to the user’s equipment when accessing the website , and resulting from the use of equipment that does not meet the specifications in point 4, or the appearance of a bug or incompatibility. can not be held liable for consequential damages (such as for example a loss of market or loss of opportunity) resulting from the use of Interactive spaces (possibility to ask questions in the contact area) are available to users. reserves the right to remove, without prior notice, any content posted in this space that would violate applicable law in France, especially the provisions on data protection. If applicable, also reserves the right to question the user’s civil and / or criminal liability, particularly in the event of a racist, abusive, slanderous message, or pornographic, whatever the medium used (text, photography …).

  1. Management of personal data.


The Client is informed of the regulations concerning marketing communication, the French law of June 21, 2014 for confidence in the Digital Economy, the Data Protection Act of August 06, 2004 and the General Data Protection Regulation (RGPD: No. 2016-679).

7.1 Persons responsible for the collection of personal data

For the Personal Data collected as part of the creation of the User’s personal account and its navigation on the Site, the Person in charge of the processing of Personal Data is: BTL DIFFUSION is represented by Laurent Benichou, his legal representative.

As responsible for the data processing it collects, undertakes to comply with the French legal provisions in force. In particular, it is up to the Customer to establish the purposes of its data processing, to provide its prospects and customers, from the collection of their consents, complete information on the processing of their personal data and maintain a record of treatments according to reality. Whenever processes Personal Data, takes all reasonable steps to ensure the accuracy and appropriateness of Personal Data. in view of the purposes for which treats them.



7.2 Purpose of the data collected may process some or all of the data:

  • To allow navigation on the Site and the management and traceability of the services and services ordered by the user: login and use of the Site, invoicing, order history, etc.
  • To prevent and fight computer fraud (spamming, hacking …): computer hardware used for navigation, IP address, password (hash)
  • To improve the navigation on the Site: connection and usage data
  • To conduct optional satisfaction surveys on : email address
  • To carry out communication campaigns (sms, mail): phone number, email address does not market your personal data which is therefore only used by necessity or for statistical purposes and analyzes.


7.3 Right of access, rectification and opposition

In accordance with the European regulations in force, Users of  have the following rights:


  • Right of access (article 15 RGPD) and rectification (article 16 RGPD), updating, completeness of Users’ data right of locking or erasing data of the Users of a personal nature (article 17 of the RGPD), when they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or preservation is prohibited
  • Right to withdraw consent at any time (article 13-2c RGPD)
  • Right to limit the processing of User data (article 18 RGPD)
  • Right to oppose the processing of User data (article 21 RGPD)


  • Right to the portability of the data that the Users will have provided, when this data is the subject of automated processing based on their consent or on a contract (article 20 RGPD)
  • Right to define the fate of the data of the Users after their death and to choose to whom will have to communicate (or not) his data to a third party which they will have previously designated


As soon as knows of the death of a User and in the absence of instructions from him, undertakes to destroy his data, unless their retention is necessary for probative purposes or to fulfill a legal obligation.


If the User wishes to know how uses his Personal Data, ask to rectify or opposes their treatment, the User can contact in writing to the following address:



16 Anatole Moussu Street

78490 Méré



In this case, the User must indicate the Personal Data that he would like to be corrected, updated or deleted by , by identifying himself precisely with a copy of a piece of identity (identity card or passport).

Requests for deletion of Personal Data will be subject to the obligations that are imposed on  by law, particularly with regard to the preservation or archiving of documents. Finally, the Users of  may file a complaint with the supervisory authorities, and in particular the CNIL (



 7.4 Non-disclosure of personal data refrains from processing, hosting or transferring the Information collected on its Clients to a country outside the European Union or recognized as “unsuitable” by the European Commission without inform the client in advance. However, remains free from the choice of its technical and commercial subcontractors on the condition that it presents sufficient guarantees with regard to the requirements of the General Regulations on Data Protection (RGPD : 2016-679). undertakes to take all necessary precautions to preserve the security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the Customer’s Information is brought to the attention of, it shall promptly inform the Customer and communicate the measures to him. corrections made. Moreover does not collect any “sensitive data”.

The User’s Personal Data may be processed by affiliates of and subcontractors (service providers) exclusively for the purposes of this policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main people likely to have access to the data of the Users of are mainly the agents of our customer service.

7.5 Types of data collected

Regarding the users of website, we collect the following data which are essential for the functioning of the service, and which will be kept for a maximum period of 36 months after the end of the contractual relationship:

Your details: Title, Surname, Name, e-mail, Mailing address, telephone number, birth date, including surname, first name, e-mail, telephone number Your personal details: your date of birth, if you are expecting a child , the expected date of birth, how many children do you have, their first name, their date of birth Your personal preferences: your wish list, your marketing and cookie preferences also collects information that improves the user experience and provides contextualized advice:

When you interact with our web sites, certain data is automatically collected from your device or web browser. More information about these practices is included in the “Cookies and Tags” section below in this privacy policy.

These data are kept for a maximum period of 36 months after the end of the contractual relationship.

  1. Incident Notification

Whatever efforts are made, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify the affected users so that they can take appropriate action. Our incident reporting procedures consider our legal obligations, whether at the national (FRANCE) or European level. We are committed to fully informing our customers of all matters relating to the security of their account and providing them with all the information they need to help them meet their own regulatory reporting requirements.

No personal information of the user of the site is published without the knowledge of the user, exchanged, transferred, assigned or sold on any support to others. Only the assumption of redemption of and its rights would allow the transmission of such information to the prospective purchaser who would in turn be given the same obligation to store and modify data. with respect to the user of the website 


To ensure the security and confidentiality of Personal Data and Personal Health Data, uses networks protected by standard devices such as firewall, pseudonymization, encryption and password.


When processing Personal Data, takes all reasonable steps to protect against any loss, misuse, unauthorized access, disclosure, alteration or destruction.

  1. Hypertext links “cookies” and tags (“tags”) internet

The site contains a number of hypertext links to other websites, set up with the permission of However, does not have the possibility to check the contents of the websites thus visited and will therefore assume no liability for this fact.

Unless you decide to disable cookies, you agree that the website may use them. You may at any time disable these cookies for free from the deactivation possibilities offered to you and recalled below, knowing that this may reduce or prevent accessibility to all, or part of the Services offered by the website .

9.1. ” COOKIES “


A “cookie” is a small information file sent to the User’s browser and stored in the User’s terminal (such as computer, smartphone etc…), (hereinafter “Cookies”). This file includes information such as the User’s domain name, the User’s Internet Service Provider, the User’s operating system, and the date and time of access. The Cookies do not risk in any case to damage the terminal of the User. may process the User’s information concerning his visit to the Website , such as the pages viewed, the searches made. This information allows to improve the content of the Website, the navigation of the User.


Cookies facilitating the navigation and / or the provision of services offered by the Website, the User can configure his browser to enable him to decide whether he wishes to accept them or not so that Cookies are registered in the Website, the terminal or, on the contrary, that they be rejected, either systematically or according to their issuer. The User can also configure his browser so that the acceptance or rejection of Cookies are proposed to him from time to time, before a Cookie is likely to be registered in his terminal. informs the user that, in this case, it is possible that the functionality of its browser software is not all available.


If the User refuses the registration of Cookies in his terminal or his browser, or if the User deletes those who are registered there, the User is informed that his browsing and his experience on the Website may be limited. This could also be the case when or one of its service providers can not recognize, for technical compatibility purposes, the type of browser used by the terminal, the language settings and the country from which the terminal appears to be connected to the Internet.


If applicable, declines any responsibility for the consequences related to the degraded functioning of the Website and the services possibly proposed by, resulting (i) from refusal of Cookies by the User (ii) the impossibility for to register or consult the Cookies necessary for their operation because of the choice of the User. For the management of Cookies and the choices of the User, the configuration of each browser is different. It is described in the help menu of the browser, which will indicate how the user can change his wishes for cookies.


At any time, the User may make the choice to express and modify his wishes regarding Cookies. may also use the services of external providers to help collect and process the information described in this section.


Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin, Pinterest and Google Plus appearing on the Website or in its mobile application and if the User has accepted the deposit of cookies by continuing to browse the Website or the mobile application of, Twitter, Facebook, Linkedin and Google Plus may also place cookies on your devices (computer, tablet, mobile phone ).


These types of cookies are only placed on your devices if you consent, by continuing to browse the Website or the mobile application of . At any time, the User may nevertheless reconsider his consent that  files this type of cookies.


 Article 9.2. TAGS (“TAGS”) INTERNET may occasionally use Internet tags (also known as “tags”, or action tags, one-pixel GIFs, transparent GIFs, invisible GIFs, and one-to-one GIFs) and deploy them by through a specialist web analytics partner that may be located (and therefore store the corresponding information, including the IP address of the User) in a foreign country.


These tags are placed both in online advertisements allowing users to access the Website, and on the various pages of it.

This technology allows to evaluate visitor responses to the Website  and the effectiveness of its actions (for example, the number of times a page is opened and the information accessed) as well as the use of this Website  by the User.


The external service provider may possibly collect information about visitors to the Website  and other website s through these tags, compile reports on the activity of the Website  to the attention of , and provide other services related to the use of this and the Internet.


  1. Applicable law and jurisdiction.

Any dispute in connection with the use of the website is subject to French law. Except in cases where the law does not permit, the courts of Versailles have exclusive jurisdiction

    16, rue Anatole Moussu
    78490 Méré - FRANCE

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